1st Line Helpdesk Support – German Speaking

My client is an organisation, with a base in High Wycombe, currently looking to hire a German speaking 1st Line Helpdesk Support person to join their expanding team. This position will involve supporting Windows-based POS systems, printers, Wi-Fi routers and basic networking. The right candidate will have had previous experience of working within a Customer Service or IT Support environment.


  • Fleuncy in both English and German
  • A friendly and personable personality with a real “can-do” attitude
  • A good and willing communicator who enjoys being on the phone
  • A team player who is technically minded, the type of person who values the customer experience as being as important as fixing the problem in the first place
  • To be proactive in establishing a support desk function to customers and to willingly engage in establishing process and systems in support of this
  • Liaising with internal and external support teams
  • Providing the customer with a go-to person who will use initiative, experience and all resources to find a solution to a given issue relating to their store

The candidate must have:

  • Previous experience of providing telephone, remote, email support
  • Engaging communication skills
  • Good written and spoken English 
  • 1st line or customer service support
  • Ability to make decisions/ act on own initiative
  • Technical competency within an IT environment


This is an excellent opportunity to join a growing and dynamic business, where progression is inherent within the development of the company and the investment in technology. On top of a competitive basic salary, this role attracts a generous benefits package which includes pension and healthcare.


Location: High Wycombe

Salary: £20k - £24k

Ref: 21326

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